Resolved -
This incident has been resolved.
Jul 16, 14:50 UTC
Update -
This issue has been resolved. If you are continuing to experience this issue, please reach out to our Support Team.
Jul 16, 14:49 UTC
Update -
This issue is resolved for the majority of our members, but a small number of members are still experiencing it. We are continuing to work on a resolution for this.
Jun 13, 15:54 UTC
Update -
We are continuing to work on a fix for the members impacted by this issue. We are working to resolve it as quickly as possible.
Jun 5, 13:48 UTC
Identified -
We have identified the root cause of this issue and are working on a fix.
May 28, 21:37 UTC
Investigating -
We are currently investigating reports of some members not seeing all of Tracking capabilities in app and seeing the option to book new coaching series, when they've already booked their coaching series.
May 24, 01:46 UTC
Monitoring -
A fix has been implemented for this in v3.0.31 of the Calibrate app. Please contact support if you are still experiencing the issue.
May 21, 14:32 UTC
Identified -
This issue has been identified and we are working on a fix.
May 20, 20:45 UTC
Investigating -
We are currently investigating an issue where some members can't see tracking in the member app, even though they have received their scale.
May 17, 14:05 UTC