This issue has been resolved. If you are continuing to experience this issue, please reach out to our Support Team.
Posted Jul 16, 2024 - 14:49 UTC
Update
This issue is resolved for the majority of our members, but a small number of members are still experiencing it. We are continuing to work on a resolution for this.
Posted Jun 13, 2024 - 15:54 UTC
Update
We are continuing to work on a fix for the members impacted by this issue. We are working to resolve it as quickly as possible.
Posted Jun 05, 2024 - 13:48 UTC
Identified
We have identified the root cause of this issue and are working on a fix.
Posted May 28, 2024 - 21:37 UTC
Investigating
We are currently investigating reports of some members not seeing all of Tracking capabilities in app and seeing the option to book new coaching series, when they've already booked their coaching series.
Posted May 24, 2024 - 01:46 UTC
Monitoring
A fix has been implemented for this in v3.0.31 of the Calibrate app. Please contact support if you are still experiencing the issue.
Posted May 21, 2024 - 14:32 UTC
Identified
This issue has been identified and we are working on a fix.
Posted May 20, 2024 - 20:45 UTC
Investigating
We are currently investigating an issue where some members can't see tracking in the member app, even though they have received their scale.